Summer of CX

John Davis
by John Davis
Digital Strategist

Last Updated: December 02, 2019

DS2 These past few months have seen great work developed with new clients and long-standing client partners, with a focus on customer-experience enhanced  websites, new technologies, and creative digital strategies informed by Design Thinking, AI, NLP, and other data-driven performance marketing. 

We kicked off the season by launching our innovative Customer Experience technology platform, Find-it-First®, for the Department of Energy Office of Science's new website. Find-it-First is a powerful personalization engine built on Sitecore Experience Platform that incorporates AI, NLP and machine learning to optimize CX and to automate content/data ingestion, categorization, and dissemination.

agencyQ was a finalist for FiF® at the Igniting Innovation Conference and Awards, which highlights technological innovation in citizen experience for the Federal Government. The conference is hosted each year by ACT-IAC, the premier public-private partnership in the government IT community.

We completed a number of digital engagements focusing on CX, marketing automation, CMS and DXP (digital experience platform) implementation and integration for a range of clients within the association, B2B, federal, healthcare, and legal fields, including:

Bob Poulin, Chief Revenue Officer, and Paige Connor, VP, Strategic Design, presented an interactive workshop on CX, Design Thinking, and Design Sprints entitled Translating Innovation into Action: Design Sprints for Associations for the 5,000 attendees of the 2019 ASAE Annual Meeting and Exposition

During our summer of CX, agencyQ has been focused on improving CX through Design Thinking and digital strategy. As we move into fall, we’ll be increasing our focus towards leveraging technology to enhance CX. Sean Breen, CEO, and Bob Poulin are speaking at the 2019 ASAE Technology Exploration Conference on Digital Transformation using AI/NLP-driven content strategy.

And finally, to round out our Summer of CX, agencyQ has published our CX eBook, The Three Rules for CX Success, available for free to download.

We’ve earned our share of successes this summer for solving our clients' biggest CX, growth, and digital transformation challenges. Find out what successes agencyQ can deliver for your organization. 

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