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Customer Experience (CX)
Video: Lightning Demos - Design Thinking Series
The seventh installment of our multi-part series on Design Sprints and Design Thinking wraps up Day One with the day's final activities and preparing for Day Two. Paige Connor and Bob Poulin talk about how while Day One begins with setting goals, it ends with preparation for the beginning of Day Two.
Video: The Decider - Design Thinking Series
In the sixth installment of our multi-part series on Design Thinking and Design Sprints featuring Paige Connor and Bob Poulin, the discussion focuses on the decisions to be made. As covered in the previous video, the themes have now been identified in the collected How Might We's. The next step is voting on and deciding how best to reach the Sprint goal based on these ideas.
Video: Finding the Themes - Design Thinking Series
The fifth installment of our multi-part series on Design Thinking and Design Sprints features Paige Connor and Bob Poulin talk about finding the themes in the How Might We's that have been gathered. As covered in the previous video, this key phrases break down why the words, "how might we" are specifically chosen. Now comes the time to expand on what happens after all the How Might We's have been created.
Video: The How Might We - Design Thinking Series
The How Might We takes center stage in the fourth installment of our multi-part series on Design Thinking and Design Sprints. agencyQ's own Paige Connor and Bob Poulin break down what it is exactly, when and how to use this key phrasing, and most importantly break down exactly why the words, "how might we" are specifically chosen.
Video: Inviting Expertise into the War Room - Design Thinking Series
In the third installment of our multi-part series on Design Thinking and Design Sprints, agencyQ's Paige Connor and Bob Poulin discuss how inviting expertise into the process is a game-changing move and asset to accomplishing your goals. Subject Matter Experts, also known as SME's, can bring unparalleled insight and perspective to the table.
Video: Setting the Sprint Goals - Design Thinking Series
In this second installment of our multi-part series on Design Thinking and Design Sprints, agencyQ's Paige Connor and Bob Poulin continue the conversation with Setting Our Sprint Goals. They discuss how utilizing strategy to decide what we want to achieve throughout and at the end of the process can make all the difference.
Video: The Long Term Goal - Design Thinking Series
In this multi-part series on Design Thinking and Design Sprints, Paige Connor and Bob Poulin discuss the main components of Day One of a Design Sprint. We start by discussing The Long Term Goal, and how understanding what you hope to achieve guides the process of performing the sprint. Design Sprints begin on Day One, where the main focus is on creating a common understanding of the problem and setting the long term goal.
3 Key Takeaways from the 2019 ASAE Annual Expo
agencyQ presented on Customer Experience at the 2019 ASAE Annual Meeting, a conference hosting over 6000 industry professionals from across the country. The conference brings together association leaders to discuss industry trends, showcase the latest in customer experience and member experience strategies, tools and techniques, and connect association professionals. Let’s do a quick recap on what we learned and how we have been applying this knowledge towards enabling associations to achieve their mission. There were three major takeaways:
Who Should be Included in the Design Thinking Process?
One of the main reasons Design Thinking is successful is because it counters the biases that prevent organizations from finding truly creative solutions. Because of its inclusive nature, the process alleviates issues with costs and risks and elevates employee buy-in. Design Thinking fosters problem solving with more of the total organizational knowledge, rather than a subset of it. This allows you to leverage an often-underutilized resource in decision making: the people who work closest to the problem at hand. Your subject matter experts and technicians and users have the hands-on experience needed to avoid the pitfalls that other groups might not be aware of.
How Do You Perform Day One of a Design Sprint?
Part Five of a Multi-part Series on Design Thinking & Innovation