Citizen experience at the next level
agencyQ harnessed all aspects of personalization to deliver for DOE. agencyQ architected a custom technology solution utilizing Sitecore, Coveo, IBM Watson and Find-it-First (agencyQ’s own proprietary technology tool). First, we automated the analysis and tagging of high volumes of historical content and set-up a process for new content to be uploaded, automatically evaluated, and tagged on an ongoing basis. With better tagging and organization, users yielded better search results. Additionally, the solution allowed DOE to track habits of users that came to the site, determine their persona type, and serve them relevant content when they were searching. Furthermore, when they searched for content, based on their persona type, the content would dynamically adjust the presentation of the content so it was best-suited for their individual needs. For example, a third-grade teacher might see results materialize as a classroom-ready visual with suggested homework assignments, while an astrophysicist might see charts ready to add to a research report. The site is widely used to help scientists in all roles find their next breakthrough.
of labor saved
Less time spent searching for content
Growth in referral traffic