Department of Energy
Office of Science

    The DoE Office of Science is the lead federal supporter of fundamental research in energy and the physical sciences in the U.S., responsible for the publication of scientific research and promotion of energy-related knowledge.
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    Areas of Focus

    Citizen Experience (CX)
    Customer Experience (CX)
    Data Driven Personalization
    Sitecore CMS Implementation
    The
    Challenge

    To promote access to scientific research and resources, the Office of Science needed to improve onsite CX and search functionality for their content archives with accurate, personalized search results. Additionally, DoE required an automated solution to ensure thousands of pieces of complex scientific content are findable without manually analyzing and tagging each piece.

    The
    Solution
    Screenshot_2019-05-15_Homepage_U_S_DOE_Office_of_Science__SC_-1560196159490-e6b391 Screenshot_2019-05-15 Universities U S DOE Office of Science (SC)(1) Screenshot_2019-04-23 Search U S DOE Office of Science (SC)(6) (1)

    By leveraging the industry leading Sitecore CMS and agencyQ's FiF® technology platform, agencyQ automated the analysis and organization of high volumes of structured and unstructured pieces of content. As new content is created and uploaded through Sitecore, FiF® automatically evaluates and tags the content, reducing workload on DOE in addition to retroactive tagging for preexisting content.

    Using FiF® and artificial intelligence, agencyQ developed a concept-weighting system that considers the content needs of each persona. The FiF® platform makes persona determinations for each user and dynamically updates user profiles using factors like incoming channel, landing page, search terminology and onsite behavior as users interact with site elements. The Office of Science uses FiF® to iteratively deliver increasingly accurate and relevant information in searches and can provide more engaging, personalized CX across site pages.

    The
    Results
    • Saved an estimated 4-7 man-years of labor analyzing, tagging, and migrating data
    • Leveraged Sitecore to enhance personalization and significantly improve CX
    • Reduced user time spent finding relevant content by half, improving government data transparency
    • Highly secure workflow to support internal data management
    4-7 man-years
    of labor saved
    Saved time spent analyzing, tagging, and migrating data
    Significantly Improved CX
    Leveraged by Sitecore to enhance personalization
    Better Data Transparency
    Reduced time spent by users finding relevant content by half
    Screenshot_2019-05-15_Homepage_U_S_DOE_Office_of_Science__SC_-1560196159490-e6b391 Screenshot_2019-05-15 Universities U S DOE Office of Science (SC)(1) Screenshot_2019-04-23 Search U S DOE Office of Science (SC)(6) (1)