Citizen Experience - Serve the Person, Serve the Mission

WHO WE ARE WHAT WE DO Partners INDUSTRIES WORK INSIGHTS CONTACT US

Serve the person, serve the mission.

Enhance the Citizen Experience

We help clients reduce service time for citizens--both online and in person--resulting in less service recovery time and increased citizen satisfaction. Through personalized digital engagements for citizens, we offer federal clients more time and budget for mission delivery.

Scale Citizen Communications

We create powerful one-to-one citizen communication at scale. We develop and execute strategies that predict behaviors to delight and engage citizens through every step in the citizen journey.

Digital Automation Done Right

Using digital technology effectively creates operational efficiencies for agencies looking to streamline processes. We let technology do the work for you to save time and improve information accuracy.

Case Study

Department of Energy

Find out how we used the Sitecore Experience Platform (XP) and our own proprietary Natural Language Processing technology, FiF, to create a personalization experience that takes data from a large variety of sources and helps our customers find what they need faster.

Case Study

NIH National Center for Biotechnology Information (NCBI)

Prioritizing customer experience helps scientific data get processed faster resulting in users completing NCBI forms 2–3 times faster, achieving a 150% increase in submissions.

Case Study

Space Telescope Science Institute (STScI)

With the launch of the James Webb space telescope imminent, STScI needed to revamp their website and providing a modernized user experience to fulfil their mission to educate the public and build scientific knowledge for all humanity.